A global manufacturer of automotive systems and components, specialising in designing, developing, and supplying mission-critical solutions to OEMs, faced major challenges with its Employee Expense Reimbursement process. The manual system caused delays in processing payments, taking up valuable time for the finance team and increasing the risk of human errors. These inefficiencies not only reduced operational productivity but also negatively affected employee satisfaction due to delayed reimbursements.
To address the client’s challenges, ROX Hi-Tech’s Intelligent Automation team examined the Employee Expense Reimbursement process and identified tasks suitable for automation. A digital worker was deployed to seamlessly transfer expense data from the employee portal to SAP upon submission and update the portal once payments were processed. Automation reduced processing time from 2-3 weeks to just 2-3 days, significantly boosting employee satisfaction and relieving the finance team’s workload. Additionally, the solution eliminated human errors, ensuring accuracy and efficiency in the process.
